Shipping and Returns

Shipping & Returns

Thank you for being fabulous customers! Isaacmizrahiny.com has closed. We will be launching a new line in Spring 2016. See you soon, darlings!

Shipping:

All orders placed on or before March 4, 2016 have been shipped. We will not be taking any more orders after this date.

Returns:

We hope that you love what you ordered from Isaac Mizrahi New York, but in the event that you don’t, we’ve made it as simple as possible to return items to us. We will do our best to issue you a refund as quickly as possible. We will gladly accept returns of unworn or defective full-price merchandise for a full refund within 30 days of the receipt of purchase. Sale merchandise can be returned for a full refund within 14 days of the receipt of purchase. All returns must be accompanied by the receipt, return reasoning packing list, have all labels attached, and be unworn, unaltered, unwashed, and in the original condition. All shoes must be returned with the original shoebox. Refunds are promptly issued in the original form of payment, less the shipping and handling charge. Any item indicated as “Final Sale” cannot be returned or exchanged. Please note that we are unable to accept merchandise that was not purchased on IsaacMizrahi.com or at an Isaac Mizrahi New York store. We will not be accepting returns after April 30, 2016.

How to Return:

Please complete the returns section of the packing slip. Using our Prepaid UPS Return Label: *This is not applicable for shipments coming from Hawaii and Alaska *- We will deduct an $8.00 mailing fee from your refund for return shipping charges. Unfortunately, we cannot refund any original shipping charges. If you choose to return the item in your own packaging using another shipping method, please be sure to use the address listed on our return label. If you do not use the pre-paid label, the $8.00 fee will not be deducted from your refund. * -Attach our Merchandise Return Label to your shipping box and drop the item at a UPS facility. Using another Carrier: *This is only option for items being returned from Hawaii and Alaska. Please feel free to ship your return back using a carrier of your choice at your expense. We recommend using a traceable and insured carrier. Please send your return to: Isaac Mizrahi – Returns 475 10th Ave., 4th Floor New York, New York 10018 NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.

Exchanges:

We will not be able to exchange any merchandise after February 25, 2016. Any item returned after that date can only be refunded, not exchanged.

Product Guarantee:

At Isaac Mizrahi we pride ourselves on our product and guarantee our merchandise to be free of manufacturing defects. If you receive a defective or damaged item please contact us immediately at customercare@isaacmizrahi.com for steps on how to proceed. We will not be accepting any defective product for refund after April 30, 2016.

Price Adjustments:

We gladly offer a one-time price adjustment on all full-price merchandise within 7 days of the original purchase date. Items not purchased at full price are not eligible for price adjustments.